Refund policy
Refund & Return Policy
We want you to love your Furlo. If you're not happy with your order, you can return it within 30 days of delivery.
Changed your mind?
- You have 30 days from the day your order arrives to request a return.
- Items should be unused where possible and returned with their original packaging.
- Return postage is paid by you, the customer. We recommend a tracked service, as we can't be responsible for returns lost in transit.
- If an item has been used more than needed to try it out, we may reduce the refund to reflect this.
Faulty, damaged or wrong item?
If your Furlo arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund. If we need the item back, we'll cover the return postage.
How to start a return
- Email us at support.furlo@gmail.com with your order number and the reason for your return.
- We'll reply with the return address and instructions. Please don't send items back without contacting us first, as we can't process returns sent to the wrong address.
- Send the item back using the instructions we give you.
Refunds
Once we've received and checked your return, we'll email you to confirm. Approved refunds are made to your original payment method within 14 days of us receiving the item. Your bank may take a few extra days to show it.
If you return your order within 14 days of delivery, we'll also refund the standard delivery charge you paid.
Exchanges
Want a different colour or handle? Return your original item as above and place a new order for the one you want.
Your legal rights
This policy is in addition to your statutory rights as a consumer, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy affects those rights.
Questions?
Contact us any time at support.furlo@gmail.com.